FAQ

FAQ for CatsDream

Refund Policy 

1. How long is the return period at CatsDream
You have 30 days from the receipt of your item to return a product.

2. How long does it take to process a refund?

Refunds are processed within 7 to 10 business days upon receipt and inspection of the return.

3. Are there restocking fees?
No, there are no restocking fees at CatsDream

Returns 

4. How do I initiate a return?

• Step 1: Contact us at info@catsdream.co or call +852-55947403.
• Step 2: Follow the instructions provided for the return.
• Step 3: Return the product in its original condition at your own expense.
• Step 4: After verification, your refund or exchange will be processed. 

Cancellation 

5. Can I cancel an order before shipping?
Yes, you can cancel your order before it has been dispatched.

 

Refusal of Returns 

6. Under what conditions can a return be refused?
Returns may be refused if items are not in their original condition, have been used, or have damage not caused by us.

 

Refund Process 

7. How is the refund made?
The refund will be made in the same way as the original payment.

 

Shipment 

8. Are there shipping costs for orders in the United Kingdom?
No, there are no shipping costs for all orders within the United Kingdom.

9. How long does delivery take?

Delivery to the United Kingdom usually takes 7-10 days after processing time of 1-2 days. 

Payment Options 

10. Which payment methods are accepted?
Payment methods include credit/debit cards and PayPal. Specific options are not detailed in the provided information.

11. Are certain payment methods excluded?

Yes, payment by cash on delivery or bank transfer is not accepted.

12. What about data protection and security when it comes to payments?
CatsDream  uses modern encryption technologies and treats your data in accordance with our privacy policy. 

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