Payment policy
When you proceed to checkout after entering your delivery address, you will be presented with our secure payment page. Here, you have the flexibility to choose from several convenient payment options:
Payment Methods
- Pay with PayPal: For those who prefer the ease and security of PayPal, simply select this option to log into your PayPal account and confirm the payment. If you don't have a PayPal account, you'll be given the option to create one to proceed with the payment.
- Pay by Credit Card (Visa, Mastercard, American Express, Discover): If you opt to pay by credit card, click on "Pay by Credit Card" and fill in your credit card details as requested on the checkout page. We require the card number, the name as it appears on the card, the expiration date, and the security code for processing.
Total Costs
The total cost of your purchase is transparently presented to you. This includes:
- The base price of each product as listed on the product page.
- Any additional fees, such as taxes, shipping, or handling charges, will be itemized during the checkout process, ensuring you have a clear understanding of the total cost before you finalize your purchase.
Additional Costs
We believe in transparency with no hidden fees. Before you complete your purchase, any additional costs, including applicable taxes and shipping fees, will be clearly itemized for your review.
Refunds and Cancellations
We understand that sometimes plans change, and you might need to cancel or seek a refund. For detailed information on how to proceed with a refund or cancel an order, please refer to our Return Policy page. This page outlines our process, timelines, and any conditions that apply to refunds and cancellations.
Payments in UK Pounds
All transactions on our site are processed in UK pounds. This provides consistency and avoids any confusion regarding currency exchange rates.
Payment Security
Your security is our priority. We employ Two-Factor Authentication (2FA) to protect your payment details. Furthermore, we adhere to strict privacy policies and do not share your personal information with third parties. For detailed information on how we handle and protect your data, please visit our Privacy Policy.
Payment Processing Time
We aim for efficiency in processing your payments. The typical processing time is between 1 - 2 days. This ensures that your order is quickly confirmed and moved into the shipping process.
Business Name: CLICKCART LIMITED
Address: Unit 1307, Beverley Commercial Centre, 87-105 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong
E-Mail: info@catsdream.co
Contact form: https://catsdream.co/pages/contact
Phone: +852-55947403
Company number: 3325458
Customer service: Monday to Friday between 10:00 am to 7:00 pm